AcurysSystemThis document covers only the rules for using the platform. Personal data processing is described in a separate document, the Privacy Policy. This English text is a translation for convenience; in case of divergence, the Portuguese version prevails.
1. Who we are and what these Terms govern
Acurys Aparelhos Auditivos Ltda, company ID (CNPJ) 52.554.909/0001-95, based in the state of São Paulo, Brazil ("Acurys", "we"), develops and operates the retail management platform AcurysSystem ("Platform"), available at app.acurys.com.br.
These Terms of Use ("Terms") govern access to and use of the Platform by the contracting company ("Client") and by the people it authorizes to use the system ("Users"). By creating an account, accepting these Terms at sign-up or using the Platform, the Client declares that it has read and agrees to them.
2. Definitions
- Platform: the AcurysSystem software, its modules, applications, integrations and related services.
- Client: the company that subscribes to the Platform.
- User: the individual authorized by the Client to access the Platform.
- Environment: the isolated data area of a Client within the Platform.
- Client Content: the data, files, text, images and videos the Client enters into the Platform or publishes through it.
3. Account and access
Sign-up creates an isolated Environment for the Client. The Client is responsible for keeping its registration data accurate, creating and revoking its team's access, defining each role's permissions, and keeping credentials confidential. Any action performed with a User's credentials is attributed to that User. The Client must report any unauthorized use of the account immediately, through the channel in section 14.
4. Trial, subscription and payment
- The trial period is 60 days at no cost, counted from account creation.
- After the trial, access depends on an active subscription. The subscription is monthly, charged to a credit card, and renews automatically.
- The Client may cancel at any time, with no penalty and no minimum term. Cancellation takes effect at the end of the paid cycle; there is no pro-rata refund of the current period.
- If payment fails, access is blocked. Data remains stored for the period described in the Privacy Policy, and access is restored once payment is regularized.
- Price changes are communicated at least 30 days in advance and apply only to subsequent cycles.
5. Acceptable use
Acurys grants the Client a non-exclusive, non-transferable and revocable license to use the Platform in its own business activity, limited to the subscription term.
The Client and its Users must not:
- use the Platform for unlawful or fraudulent activity, or in violation of third-party rights;
- attempt to access another Client's data, bypass permission controls, reverse engineer, copy or redistribute the software;
- resell, sublicense or make access available to third parties who are not authorized Users;
- use automated means that degrade the service or circumvent usage limits;
- send unsolicited bulk messages (spam) or content that violates the rules of the integrated channels.
6. Client Content and responsibility
Client Content remains the Client's. The Client is solely responsible for its lawfulness, accuracy and suitability, including image, sound and intellectual property rights in the material it publishes through the Platform's modules.
Regarding the personal data it enters, the Client is the controller and Acurys acts as processor, under the Brazilian data protection law (LGPD, Law 13.709/2018) and the Privacy Policy.
7. Third-party integrations
With the Client's own authorization, the Platform connects to third-party services — including TikTok, YouTube, Meta (Instagram and Facebook), Mercado Livre, Amazon, Google and electronic invoicing providers — to operate on accounts owned by the Client itself.
- Authorization is granted by the Client through OAuth and can be revoked by the Client at any time, in the Platform's Connections screen or in the service's own settings.
- Use of each integrated service is also subject to that service's terms. By using the content publishing module, the Client agrees to the TikTok Terms of Service and the YouTube Terms of Service, according to the channels it connects.
- The Client is responsible for the content it publishes on its channels and for complying with each platform's community guidelines and content policies.
- Acurys is not liable for unavailability, rule changes, usage limits or discontinuation of third-party services. Should that happen, we will inform the Client and seek a reasonable alternative.
What each integration accesses and stores is described in Content publishing, Integrations and the Privacy Policy.
8. Intellectual property
The Platform, its source code, the AcurysSystem brand, documentation and related materials belong to Acurys. These Terms transfer no intellectual property rights to the Client beyond the license described in section 5. Suggestions sent by the Client may be used to improve the Platform, with no obligation of payment or exclusivity.
9. Availability, support and maintenance
We work to keep the Platform continuously available, but the service may be interrupted for scheduled maintenance, emergency fixes or third-party failures (cloud providers, carriers, integrated services). Scheduled maintenance is announced in advance whenever possible.
Support is provided on business days, during business hours (Brasília time, UTC−3), through the channels listed on the Support page.
10. Suspension and termination
Acurys may suspend or terminate access in case of non-payment; breach of these Terms; use that threatens the security, integrity or availability of the Platform for other Clients; or legal determination. Whenever possible, the Client will be notified in advance and given time to remedy.
The Client may terminate at any time. After termination, data is handled as described in the Privacy Policy, and the Client may request an export before deletion.
11. Warranties and limitation of liability
The Platform is provided as is, with reasonable technical diligence. We do not warrant that it will meet every specific need or operate without any interruption.
To the maximum extent permitted by Brazilian law, Acurys' total liability towards the Client for any cause related to the Platform is limited to the amount paid by the Client in the 12 months preceding the event. We are not liable for lost profits, lost opportunity or indirect damages. Nothing in these Terms excludes liabilities that the law does not allow to be excluded, including in matters of personal data protection.
12. Privacy and data protection
Personal data processing is described in the Privacy Policy, which is an integral part of these Terms. Technical security measures are described in the Information Security Policy.
13. Changes to these Terms
We may update these Terms to reflect changes in the Platform or in the law. Material changes are communicated to the Client with reasonable notice, and the version in force is always published on this page with its effective date. Continued use after the effective date means acceptance of the new version.
14. Governing law, venue and contact
These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the district of Acurys' head office, in the state of São Paulo, are elected to settle disputes, without prejudice to the consumer's domicile venue where the law so requires.
Contact: contato@acurys.com.br · Technical support: dev@acurys.com.br · Phone (Brazil): 0800 486-2000 · Acurys Aparelhos Auditivos Ltda, CNPJ 52.554.909/0001-95, São Paulo, Brazil.